What Are Your Available Shipping Options?
(1) FLAT RATE SHIPPING WITH SIGNATURE CONFIRMATION
Curl Charm currently ships orders using USPS. Orders placed at CurlCharm.com before 12 pm standard eastern time, will be shipped the same day. Flat rate shipping requires 3-5 business for delivery after it ships, in addition to a signature upon delivery. Shipping confirmation and tracking is available via email as soon as your order departs our facilities. Please note that once packages are received by USPS, we are no longer responsible for the delivery of the item. This responsibility is passed on to the United States Postal Service (800-275- 8777).
(2) EXPRESS SHIPPING POLICY
Curl Charm offers 1-2 day shipping at an additional cost of $35.00. This shipping method automatically includes insurance and signature confirmation at no extra charge.
(3) INTERNATIONAL SHIPMENTS
Curl Charm ships international orders via USPS priority International. International shipments cost $40 for any destination worldwide and are normally received within 7-9 working days. Curl Charm is not responsible for any fees (custom fees or taxes) associated with your shipment upon delivery. We do not refund shipping charges for orders returned.
What is your return policy?
Due to the nature of our product, and federal health regulations, all of our hair extensions are final sale. We do not offer refunds on any hair extension purchases. If you believe that you have received defective merchandise, please contact us immediately. We will NOT allow an exchange if the item has ANY signs of being worn. Hair cannot be brushed, washed, fingered through, combed, cut, or taken out of the bundle. Our hair undergoes a strict quality control process to ensure that our customers receive only the best hair. If you have any questions comments or concerns, contact Curl Charm customer service directly at firstname.lastname@example.org